Our current view of the service
Updated
26 September 2025
We carried out this announced on-site inspection on 13 October 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Allsmiles Dentalcare is in Milton Keynes, Buckinghamshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 3 dentists, 6 dental nurses (including 2 trainee dental nurses), 2 dental hygienists, 2 receptionists and the practice manager. We gathered feedback and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, 2 receptionists and the practice manager.
People's experience of the service
Updated
26 September 2025
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Although I wasn’t fully well for a check up and a scale and polish, and while I was there, I felt a bit faint and dizzy, I was cared for more than the normal course of duty. The dentist gave me helpful comments about my head wound as well as about my teeth. The hygienist, as well as being capable and careful with my treatment, was also unexpectedly kind, offering to walk with me at the end back to reception as I felt unwell, and seeming to be genuinely concerned for me. The receptionist was patient as I needed a rest for a while before I could leave. I would like everyone to know that the thoughtfulness was much appreciated. I felt like somebody important rather than needing to be embarrassed. Thank you.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.