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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 19 September 2013
Inspection Report published 19 September 2013 PDF

Overview

Inspection carried out on 13 August 2013

During a routine inspection

We spoke with three people who received consultations and treatment from Berkshire Health Limited. They praised the consultants and nurses for their clear communication, sensitivity, and professionalism. One person described the consultant with whom they had treatment as "a real expert" and the nurses as "wonderfully courteous." Another person said he would recommend the service to others and would use it again.

There were significant improvements since our last inspection. Improvements to infection control arrangements included access to external infection control expertise and support. There were audits of patient records and the administration of medicines. In our check of medical records, we found that some of the consultation notes remained illegible at times but staff were able to read and understand these records. There were documented records of people's care from the point of their referral to the service until they finished treatment.

Our check of safeguarding arrangements found there were inadequate systems in place to support staff in identifying, recording, and reporting safeguarding incidents. We also found that although nurses and consultants were vetted prior to employment, there were some gaps in nurses' recruitment records.