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Inspection carried out on 6 November 2013

During a routine inspection

We spoke with two people who used the service and were attending appointments. People told us that they were happy with the service that they were provided with. One person said, �My (relative) comes here, they are friendly, it is good so far.� They went on to tell us about the positive experience that their relative had when they visited the service and said, "(Dentist) is very good." Another person said, �That wasn't too bad, I hate coming to the dentist, but I'll definitely come back.� We saw them make a follow up appointment.

We saw that staff interacted with people who used the service, in person and on the telephone, in a friendly, respectful and professional manner.

We saw the records of four people who used the service and found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Before people received any treatment they were asked for their consent and the provider acted in accordance with their wishes.

We found that staff were provided with appropriate continuous professional development to meet the needs of the people who used the service.

There were systems in place which showed that the provider monitored and assessed the service that people were provided with.

Inspection carried out on 2 March 2012

During a routine inspection

During our review we spoke with one person who used the service. They were positive about the care and treatment they received. They told us the practice was much cleaner since the new provider took over.

We did not have the opportunity to speak with other people who used the service during our visit. However the provider had completed consultations with people and shared this information with us. It included surveys and verbal feedback. Feedback was used to improve the service on offer. This included lunchtime and evening opening.