12 March 2019
During a routine inspection
People’s experience of using this service:
• Some improvements were needed to aspects of record keeping and the documentation of risks to people and their care needs.
• People received person-centred care that was based around their own unique needs and preferences.
• Risks to people were understood and they were protected from the risk of abuse, accident and incidents as far as reasonably possible.
• People received their medicines safely and as prescribed.
• People’s rights were upheld by the effective use of the Mental Capacity Act 2005 (MCA).
• People received good quality food and drink that was based around their preferences and dietary needs.
• People were supported to maintain and improve their health. People were supported to gain access to a range of healthcare professionals.
• People were supported by a motivated and committed staff team who were kind and caring towards them.
• People’s privacy, dignity and independence was respected and promoted.
• People were protected by a range of governance and quality assurance systems that were designed to ensure continual improvement in the safety and quality of care provided.
Rating at last inspection: This was the first inspection at this location under the current registered provider. The service was previously inspected under the prior legal ownership in September 2015.
Why we inspected: This was a scheduled inspection.
Follow up: The provider and registered manager have outlined their commitment to make improvements to the records within the service. We will check these actions have been completed at our next inspection and will continue to monitor the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk