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Archived: HR Healthcare Ltd

Inspection Summary

Overall summary & rating

Updated 16 August 2017

Letter from the Chief Inspector of General Practice

We carried out an announced focussed inspection at HR Healthcare on 17 July 2017. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for HR Healthcare on our website at This inspection was an announced focused inspection carried out on 17 July 2017 to confirm that the service had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 22 November 2016 which led to the suspension of the service. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Our key findings were as follows:

  • There was now an effective system in place for recording and reporting significant events.
  • A system was in place to receive and act upon patient safety and medicine alerts.
  • The clinical system had been updated so clinical staff could now easily access patient records from previous consultations.
  • There was now a clear leadership structure in place.
  • There was now a system in place for quality improvement and clinical audit.
  • There was now an effective system in place to deal with emergency situations.
  • Staff were aware of safeguarding procedures and a policy was in place.
  • Information about making complaints was now clearly stated on the provider’s website.
  • Policies and procedures were now easily accessible to staff on the intranet.
  • The business continuity plan had now been updated to include relocation details.
  • There was now a policy in place to cover data security, protection, destruction and disposing of sensitive data.

We previously suspended the service on 2 December 2016 for three months initially. The suspension was then extended for a further three months as the provider informed us they were still not compliant with the regulations. The service is now no longer suspended and is able to operate.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas


Updated 16 August 2017


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Updated 16 August 2017