You are here

Lovely Rose Care Services Good

Inspection Summary


Overall summary & rating

Good

Updated 12 March 2020

About the service

Lovely Rose is a supported living service. The service provides personal care and support for people with learning disabilities and physical and sensory impairment.

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service supported five people who lived in two domestic properties and were being supported with personal care by the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Relatives and people we spoke with were positive about the care provided. One relative said, “I have got nothing but praise for them they do a great job”. People told us the service supported their needs well. One person told us how they had become more independent since they joined the service.

People were able to access healthcare services to promote their health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Robust recruitment procedures were in place to make sure staff were of good character and suitable to work in the service. Staff received training to enable them to carry out their role effectively. Staff received regular supervisions to identify any training requirements.

Medicines were managed in line with good practice guidance. Records we saw indicated people using the service received their medicines as the prescriber intended. Medicines were stored safely in locked cabinets in people’s houses.

Risk assessments were in place to ensure people were safe from harm and management plans were in place in response to ongoing risk. Environmental risk assessments were carried out which meant people and staff were living and working in a safe place. Some staff provided 24-hour support and stayed overnight at one house.

Care plans were individualised and reflected people’s current support needs. Audits were carried out by the registered manager to ensure the quality of the service was maintained.

The service applied the principles and values (consistently) of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 March 2020

The service was well-led.

Details are in our well-Led findings below.