Archived: MYA Cosmetic Surgery Limited (Liverpool)

The service provided at this location included consultation, pre-operative assessment and post -operative assessment and treatment only. People had been physically assessed and examined prior to any procedures being scheduled and people attended post- operative appointments to follow up on their recovery.

The clinic environment was presented as clean and practices were in place to prevent the spread of infection.

There were sufficient numbers of staff on duty to meet people's needs in an appropriate and timely manner. The service was run on a scheduled appointments basis.

The provider had systems in place to monitor all concerns and complaints received and people's comments and complaints were listened to and acted on.

We looked at the results of patient satisfaction questionnaires and these indicated that overall people who had used the service were satisfied with the service they had received. The results of these had been analysed with a view to making improvements to the service.

People had been consulted with about their care and treatment. Patients had been provided with information about the clinic in a 'Patient information guide'. They had also been provided with information about procedures and any risks involved. Patients had undergone an initial consultation with a patient co-ordinator and second consultation with a surgeon prior to consenting to a procedure. Patients had also been physically assessed and examined prior to any procedures. Post operative appointments had taken place to follow up on people's recovery.

The clinic environment was presented as clean, modern and well maintained.

The provider had systems in place to regularly assess and monitor the quality of the service and we saw that improvements were made in response to the findings of these.