We carried out a review of the data available to us about All Aspects Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about All Aspects Care Limited, you can give feedback on this service.
All Aspects Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 13 people were receiving personal care.
People’s experience of using this service and what we found
People and their relatives were happy with the service All Aspects Care provided. People felt safe with staff who knew them well and had received the appropriate training to meet their needs. Potential risks to people had been identified and strategies put in place to keep people safe.
Systems and processes were in place to protect people from harm. Staff received regular supervisions and spot checks from the registered manager to ensure best practice was always completed. Staff had been recruited safely and all necessary checks had been completed.
Care plans detailed peoples likes, dislikes, routines and preferences. Staff knew people well and responded to their needs. People were supported to access healthcare professionals as required.
Staff understood people’s individual care needs and preferences and used this knowledge to provide them with flexible, responsive support. Staff worked in a non-discriminatory way and promoted people’s dignity, privacy and independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in all aspects of their care, and their dignity and independence was promoted. People knew which staff were coming to each call and told us that staff turned up on time.
Quality assurances and audit systems were in place and effective in ensuring person centred care was given.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 16 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in post who was also the provider of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The systems used to assess and improve the quality of care provided to people required strengthening. The provider had not used a systematic approach to quality assurance which meant that there was a risk in any potential shortfalls in the quality of the service failing to be recognised or resolved in a timely manner.
Risks to people had been assessed and action had been taken to mitigate the known risks to people. Staff were aware of how to keep people safe and provided care in a way that maintained people’s safety. People could be assured that they would receive their prescribed medicines and that there were sufficient numbers of staff available to provide their commissioned care. Robust recruitment practices were in place to ensure that only staff who were of a suitable character provided people’s care.
Staff had received the support, supervision and on-going training and professional development that they required to provide effective care to people. People’s consent in relation to their care was actively sought by staff. People were supported to maintain adequate nutrition and their health was monitored closely by staff that knew them well. Any changes in people’s health were referred promptly to healthcare professionals.
People were supported by a stable staff team that were committed to providing consistent person centred care and support. People had developed positive therapeutic relationship with the staff that supported them.
People had detailed plans of care in place that were reflective of their care needs and supported staff in providing the care that people needed. Feedback from people was actively sought and used to aid the on-going development of the service.
The provider was committed to supported people in a person centred manner and was visible, accessible and approachable. The provider was a visible role model for staff.