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Southern Family Care Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service

Southern Family Care Ltd is a domiciliary agency registered to provide personal care to both older and younger people in their own homes, however at the time of the inspection only three young people under the age of eighteen received the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were unable to express their views about the care and support they received. Relatives and professionals were very positive about the care provided. We were told that staff were kind, friendly and attentive to people’s needs. Relatives told us there were enough staff to meet people’s needs. Staff felt that there were enough of them to meet people’s needs in a person-centred way. Staff were trained and felt well supported.

Relatives said that people felt safe and staff were aware of how to promote people’s safety. Regular checks were in place to ensure staff worked in accordance with training and health and safety guidance adhered to. Relatives and professionals told us that staff always put people’s safety and welfare first.

There were governance systems in place and these were being used effectively and regularly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were involved in planning their care. There were no complaints but there was a system in place to ensure they were responded to appropriately should one be raised. Feedback was sought through meetings and relatives told us the registered manager was always available to talk if needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 29 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-Led findings below.