During an assessment under our new approach
Date of Assessment: 30 June 2026. Dr Imran Gohar, known as Sydenham House Surgery is a GP practice and delivers services to approximately 3,972 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 82% White, 7% Asian, 3% Mixed, 6% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. Staff did not always have the required mandatory training, and there were gaps in required recruitment checks. Evidence was received after the inspection confirming that relevant action had been taken.
EFFECTIVE - Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. The practice recognised that uptake of vaccinations and cervical screening was impacted by its transient and diverse population. It had implemented recall systems, opportunistic screening processes and good appointment availability to support patient uptake and access.
CARING - Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. We observed sensitive, kind and appropriately familiar interactions in the waiting area, where patients were greeted warmly.
RESPONSIVE - People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
WELL-LED - Governance arrangements were not fully embedded and documentation did not always provide clear evidence of oversight. Records relating to appraisals, training and performance management were inconsistent, and governance files were disorganised, making it difficult to maintain an up-to-date overview of risks. Leaders were aware of key issues and had acted upon them.