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La Petite Concierge Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 25 October 2019

La Petite Concierge is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 50 people at the time of the inspection.

People’s experience of using this service and what we found

People were supported by staff that had been safely recruited and had received an induction and training suitable for their role. There were enough staff to meet people’s needs and people told us regular staff visited them and had got to know them well.

People’s needs were assessed before they were supported by the service. Each person had a care plan that reflected their preferences and routines. Care plans held sufficient information to guide staff on how best to meet people’s needs and they were regularly reviewed and updated. People told us staff were kind, caring and compassionate. Staff had a good understanding of how to meet people’s individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from the risk of abuse. Safeguarding policies and procedures were in place and staff had received training on how to keep people safe. They told us they felt confident to raise any concerns they had about people’s safety.

Medication was managed safely. Staff who managed medication had completed the required training and had access to medicines policies and best practice guidelines to support their practice. Medication administration records (MARs) were fully completed and regularly reviewed. Staff had received infection control training and followed good practice to minimise the risk of infection being spread.

People’s privacy and dignity was respected and their independence promoted to the full. People spoke positively about the service and the staff that supported them. There were audit systems in place that identified areas for development and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 4 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 October 2019

The service was well-led.

Details are in our well-Led findings below.