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Bluebird Care (Milton Keynes) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 June 2019

About the service: Bluebird Care (Milton Keynes) is a domiciliary care agency providing personal care to people living in their own homes in Milton Keynes and the surrounding area. At the time of the inspection 90 people were receiving personal care.

People’s experience of using this service:

People told us they would recommend the service to others. One person said, “There’s no improvements they could make, they’ve got to know what I like and when, they’ve got to know me.” Another person said, “Bluebird are as good as it [home care] can be, I’m more than satisfied with them.”

People continued to be cared for safely and with compassion.

Staff were friendly, caring and passionate about their work; they treated people with respect and maintained their dignity.

The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff.

People had personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. We have made a recommendation about mental capacity assessments.

People were protected from the risk of harm and received their prescribed medicines safely.

Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs.

Staff had access to the support, supervision and training they required to work effectively in their roles.

Information was provided to people in an accessible format to enable them to make decisions about their care and support.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints received.

There were effective systems in place to monitor the quality of the service and drive improvements.

The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.

More information is in the full report.

Rating at last inspection: Good (report published 21 October 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 6 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 6 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 6 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 6 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 6 June 2019

The service was well-led

Details are in our Well-led findings below.