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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 22 December 2018

What life is like for people using this service:

People who received care from SD Agency told us they felt safe and supported by staff who visited them. Staff were punctual and consistent at carrying out visits with people in a person-centred manner. One person told us, “I like the agency. They are very attentive. They haven’t missed any visits in four years with me.” People were supported to continue living at home in a way that enabled them to be as independent as possible.

Staff were trained and supported to be effective carers in a collaborative team. Where needed, staff were quick to support people to have access to health care professionals such as occupational therapists or, when necessary, emergency services. On relative told us, “We would recommend SD Care Agency to anyone requiring an efficient and competent care agency.”

People and relatives described staff as caring and kind towards them. Staff were approachable and friendly with people they cared for and knew them well.

Care plans were created with people and relatives to ensure they were person centred and tailored to peoples’ needs and routines.

The service was well managed by a supportive and progressive management team. People, staff and relatives were involved in helping the service improve.

More information can be seen in the main body of the report for each Key Question below.

Rating at last inspection:

Requires Improvement (February 2018).

About the service:

SD Care Agency is a domiciliary care agency that was providing personal care to 30 people aged 65 and over at the time of the inspection.

Why we inspected:

This was a scheduled inspection based on the previous rating. We inspect all services rated as 'Requires improvement' every 12 months to ensure that we regularly monitor and review the quality and safety of the service people receive. At the last inspection we found that safeguarding incidents had not always been referred to the local authority or CQC. We also found that some visits had been missed and quality assurance checks were not effective or robust. We saw that improvements had been made to the service people received since our last inspection. At this inspection we found safeguarding or accidents and incidents were being escalated and sent as notifications to CQC and the local authority. Visits were not being missed by staff and quality assurance checks were effective at driving improvement and ensuring high standards.

Inspection areas



Updated 22 December 2018

The service was safe

Details are in our Safe findings below.



Updated 22 December 2018

The service was effective

Details are in our Effective findings below.



Updated 22 December 2018

The service was caring

Details are in our Caring findings below.



Updated 22 December 2018

The service was responsive

Details are in our Responsive findings below.



Updated 22 December 2018

The service was well-led

Details are in our Well-Led findings below.