- Homecare service
A Caring Company Limited
Assessment report published 6 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 01 July to 10 July 2025.
A Caring Company Limited Homecare is a domiciliary home-care service providing personal and social care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided. At the time of this assessment 27 people were receiving support with personal care.
People received safe care and support and risks of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. Robust procedures were in place to ensure care visits were not missed. Staff and managers were clear about their responsibility to safeguard people from abuse. People received care in their own homes from staff whose suitability was established through recruitment processes.
People knew how to make a complaint or raise a concern, and we found the provider was responsive to the views and recommendations of people and staff for improving the care people received. Care plans were reviewed taking into consideration people’s communication, personal and health needs.
People's experience of this service
People gave us positive feedback about their experience of the service and told us how caring and supportive the staff were. Comments included, “I’d recommend them to other people and have already done so, to 2 other people.” And “The ‘best care company we’ve had in 10 yrs.” And “I used to care for my [family member] and felt initially that it was difficult to step back. However, I felt confident in the carers very quickly and [family member] is always saying how good the carers are. [Family member] says, ‘Don’t ever take the carers away from me’. I wouldn’t hesitate to recommend them.”
A relative told us that staff played games on the phone with their [family member] thought that serious consideration had been given to matching their [family member] with staff in line with their likes and dislikes. Another relative commented that staff went out of their way to support their [family member] with their independence, providing them with choices and giving them control over their care. They told us, “The carers show [family member] 3 choices for their evening meal so they can choose what they would like. They also help [family member] with their physio exercises.”
People told us the staff knew them well and that where possible they received care from the same staff. One person commented, “The carers are terrific, they’re nice people and very considerate. I get the same carers, which I like. I didn’t want them to start, but now I love them and look forward to them coming.”
People and relatives told us that staff were observant and responsive. For example, identifying health issues like soreness or skin cancer early, and acting appropriately by informing families or contacting healthcare professionals. One relative told us, “Today, the carers found some soreness on [family members] skin. They will administer creams, as necessary and they will phone the GP if its required.”