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A Caring Company Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 18 May 2019

About the service: A Caring Company is a domiciliary care agency registered to provide personal care to people living in their own homes.

People’s experience of using this service: People were very positive about the care they received. People and their relatives told us that staff were kind and caring and that staff respected their preferences and their wishes.

People’s care plans were bespoke and personalised to meet their needs. People received care depending on their needs and preferences. People were supported to remain independent in their own homes and there was a culture of promoting this at the service.

People were kept safe from harm and abuse as systems used at the service identified and reduced any risks of harm to people.

Robust recruitment processes were followed when recruiting staff to ensure that they had the correct skills and character to work with people in their own homes.

People received thorough assessments of their needs to ensure that the service could support them. People and their relatives were extremely positive about this process and how involved they were in it.

The registered manager delivered all staff training and was passionate about promoting and empowering their staff. Staff were well-trained and knowledgeable in their job roles.

The registered manager and the staff team worked very well with other professionals to achieve good outcomes for people. People were complimentary about how the service knew them well and worked with other professionals to meet their needs.

People were supported with respect and dignity at the end of their lives and the service had received positive feedback from relatives of people who had been supported by the service at this time.

People and staff were very positive about the management of the service and felt able to feedback and contribute ideas.

The registered manager had a passion for providing high quality care and took their job role very seriously. The registered manager had instilled a culture of continuous improvement at the service.

The registered manager took pride in being very visible at the service and spent a lot of time working with people and staff to ensure that quality care was being provided by the service.

Rating at last inspection: Good (report published 22/06/2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. During this inspection we found evidence continued to support the rating of good. More information is in the full report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 May 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 18 May 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 18 May 2019

The service was Caring.

Details are in our Caring findings below

Responsive

Good

Updated 18 May 2019

The service was Responsive.

Details are in our Responsive findings below

Well-led

Good

Updated 18 May 2019

The service was Well-Led.

Details are in our Well-Led findings below