Diversity4Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People and their families were involved in their care and jointly worked with staff to develop care and support plans. Relatives confirmed support plans were regularly shared with them and updated. Personalised care plans were in place that clearly outlined how to support the person in line with their wishes.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff worked well together and with people and their relatives to ensure continuity of care. Clear detailed care notes were maintained and shared with people and their families regularly, so they had all the information they required when liaising with healthcare professionals and NHS assessment teams.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Staff assessed people’s communication needs and provided information in a manner people understood.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People’s relatives told us they had a good relationship with the management team and felt able to speak openly with them. No complaints had been received since the service became operational.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff were available to provide support to ensure people had equity in access to services, should they require it.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff understood what was important to people and respected their wishes, preferences and faith.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of our assessment people did not require support with end-of-life care. Information was included in their care records about whether they were for cardiopulmonary resuscitation or not should this information be required.