Diversity4Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives were happy with the care they received. They told us they had built good relationships with people. Relatives confirmed staff were polite and respectful. They said staff were aware of what their family member enjoyed and they were happy when receiving support from staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff knew people and provided a personalised service that met people’s individual needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff involved them as much as possible in their care and respected their choices. Staff were aware of what people were able to do independently, and how this varied depending on the person’s health and how they were feeling on a day-to-day basis.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff understood people’s behaviour and how they communicated that they were becoming frustrated. Relatives confirmed that staff were attentive and able to calm their family member to keep them safe and well, looking after their mental health as well as their physical support needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

At the time of our assessment there were no care staff employed. However, the registered manager and the nominated individual supported each other well.