Archived: Walsall Urgent Care Centre - Saddlers Centre

Updated 26 April 2018

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The urgent care centre at the Saddlers centre is part of the Nestor Primecare organisation; which in turn is a division of the Allied Healthcare Group. The centre is registered with the Care Quality Commission as an urgent care centre. Primecare operate hub and spoke urgent care centres within Walsall. The Saddlers centre is the community site or spoke. The hub site based at Walsall Manor Hospital was not inspected with this service.

The Saddlers Centre urgent care centre is located in Bridgeman Street, Walsall, WS1 1YT. The service holds a contract with Walsall Clinical Commissioning Group (CCG) to provide urgent care. It additionally holds a contract with Walsall CCG to provide a dressings service. The contract is for five years and the service is currently in the second year of this contract. However, the CCG has commenced a public consultation regarding closing this service down in the near future.

The urgent care centre has an agency and consultancy model for clinical staff. The service has regular agency advanced nurse practitioners (ANPs) and GPs working on a consultancy basis. The substantive staff have dedicated managerial support along with a clinical matron (lead nurse) and clinical services manager. On this site, the matron works in a managerial capacity and supports healthcare support workers with one to one reviews and practice. The matron is also the safeguarding lead for the service.

The service is open from 08:00 to 20:00 hrs daily. Patients can walk in and patients can be signposted to the service from local GP surgeries. The 111 service also directs patients to use this service during service opening hours. A few patients arrive at the service via the ambulance service.

The website for the service is: www.walsallurgentcare.nhs.uk

Updated 26 April 2018

This service is rated as Good overall. (Not Previously inspected)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive at Walsall urgent care centre – Saddlers Centre on 19 February 2018. This inspection was part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided through individual clinician audit. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

Review the process for checking the completion of the standard operating procedure at the set up of every shift.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice