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Wright Care at Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 26 September 2020

About the service

Wright Care at Home is a domiciliary care agency providing personal care and support to older people and people with mental health needs living in their own homes. At the time of our inspection 13 people were receiving a personal care service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Feedback about the service from people, those close to them and professionals was consistently positive. Staff and people believed in the service and staff which demonstrated it was exceptionally well led and this openness and belief ran through the service. Staff commitment to achieve the best outcomes for people meant they worked creatively and empowered people to “live their best life”.

People told us that there were always enough staff to meet their needs and relatives always felt people were safe. One person said, “I feel very happy and very lucky”. Staff understood how to safeguard people and keep them free from harm. Risks to people's health were known to staff and staff worked to help minimise further risks to the person. Processes were in place to recruit people safely. Staff received training to support people with medicines. Practices were constantly reviewed in order that people received care that was safe.

Distinctive leadership had achieved a service that was outstandingly responsive and well-led. The service was innovative and dedicated to ensuring continuous quality improvement to make a real difference for people. Highly person-centred care truly enriched people's lives and helped them in a way which resulted in extremely positive outcomes.

People were supported to access healthy lifestyles and any support they needed from healthcare professionals. People were also encouraged and supported to connect with the community. Monthly newsletters were produced to promote everyone's involvement in the service. There was a focus on creating a service that welcomed and embraced people's diversity and promoted equality.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 20 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 September 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 September 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 September 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 26 September 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 26 September 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.