The Care Quality Commission
  • Dentist
  • Dentist

Brant Road Dental Practice

291 Brant Road, Lincoln, Lincolnshire, LN5 9AB (01522) 722724

Provided and run by:
BW Partnership

Important: The partners registered to provide this service have changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 16 September 2026.

We found the practice had met regulations. The practice was in the process of moving to new governance arrangements and processes were not yet fully embedded. Issues we identified during the inspection were acted on immediately.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation, however we found these were not always consistently applied.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Lincoln and provides NHS dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 5 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 2 dentists, 5 dental nurses, one of whom was self-employed, 2 dental therapists, 1 receptionist and the practice manager. Nurses also provided cover for reception duties. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 3 dental nurses, 1 receptionist and the practice manager.

10 October 2023

During a routine inspection

We carried out this announced comprehensive on 10 October 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • Non clinical areas such as door handles and light switches were not always kept clean.
  • The practice infection control procedures reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • There was scope for improvement in the systems to manage risks for patients, staff, equipment and the premises. Specifically, around fire safety and legionella management.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • Evidence was not always available to confirm that staff recruitment procedures reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was scope for improvement to ensure leadership was effective and a culture of continuous improvement was maintained.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Brant Road Dental Practice is in Lincoln and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 3 dentists, 3 dental nurses, 1 dental hygienist, 1 dental therapists, 1 practice manager and 1 receptionists. The practice has 5 treatment rooms. Three were in operation at the time of our inspection.

During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 8.45am to 6.15pm

There were areas where the provider could make improvements. They should:

  • Improve the practice’s systems for environmental cleaning taking into account current national specifications for cleanliness in the NHS.

  • Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice.

  • Take action to implement any recommendations in the practice's fire safety risk assessment and ensure ongoing fire safety management is effective.

  • Take action to ensure audits of radiography and infection prevention and control are undertaken at regular intervals to improve the quality of the service. Practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.

5 March 2019

During a routine inspection

We carried out this announced inspection on 5 March 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Brant Road Dental Practice is in the southern outskirts of Lincoln, and provides mostly NHS dental treatment and a small amount of private dental treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. The practice has its own car park which includes spaces for blue badge holders.

The dental team includes four dentists, one dental hygienist, two qualified dental nurses, one trainee dental nurse, two receptionists, one practice manager and one assistant practice manager. The practice has five treatment rooms, all of which are on the ground floor.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Brant Road Dental Practice is one the partners.

On the day of inspection, we collected ten CQC comment cards filled in by patients.

During the inspection we spoke with one dentist, three dental nurses, two receptionists, the practice manager, assistant practice manager and both partners. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday from 8.45am to 6.15pm and closed on Saturday and Sunday.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had most of the staff recruitment information required by the Regulations.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff were providing preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.