Archived: Aspire House

Updated 10 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 and 18 January 2017 and was announced. We gave the provider 48 hours’ notice of our inspection. We did this because the provider or registered manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be in. The inspection was carried out by one inspector.

We reviewed the information we held about the service. Before the inspection, the provider completed a provider information return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service. We reviewed the notifications about important events which the service is required to send us by law and also spoke with a local authority commissioners and healthcare professionals about the service.

We spoke with two people who were using the service and four people’s relatives following our inspection. We also spoke with five staff which included two care staff, the care co-ordinator, the provider and registered manager. We reviewed five people's care files, staff training and recruitment records and records relating to the general management of the service.

Updated 10 March 2017

This inspection took place on 10 and 18 January 2017 and was announced. Aspire House provides domiciliary care services to people who live in their own home. The service works alongside Euroclydon (as part as Aspire Affiliates Limited) and provides a service in Gloucester and the surrounding area. A number of the management and staff records for Aspire House are held at Euroclydon. We inspected both Aspire House and Euroclydon at the same time as the two services have the same management structure and records. At the time of our inspection there were 14 people with a variety of care needs, including older people and people living with dementia using the service.

We last inspected in April 2014. At the April 2014 inspection we found that the provider was meeting all of the requirements of the regulations at that time.

There was a registered manager in post. The registered manager was also the provider of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe and effective care which enabled them to live in their own homes. People and their relatives praised the care staff and spoke positively about the care they received. The care people received was personalised to their needs. People and their relatives felt involved in their care and spoke positively about the relationships they had with staff.

People told us they felt listened to and could not fault the care they received. People were cared for by care staff who were supported by the registered manager and provider. Staff had access to professional development. The registered manager and provider knew the needs of staff and had systems to ensure staff had access to the training and support they needed.

The registered manager and provider had systems to monitor the quality of service people received. The systems enabled the registered manager and provider to identify concerns and drive improvements.