Archived: Selikem Care Options

Updated 10 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Selikem Care Options is a domiciliary care agency. It provides personal care to people living in their own houses and flats and provides a service to older adults. Not everyone using the service received the regulated activity ‘personal care’. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run, and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave the provider 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the registered manager was available. The inspection started on the 28 March 2019 by making telephone calls to people using the service and staff. The inspection ended on 8 April 2019 by visiting the office location to meet with the registered manager and review records, policies and procedures.

What we did:

We reviewed information we had received about the service, including information within the Provider Information Return (PIR). The PIR is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We looked at other information received from the provider, such as statutory notifications about events the provider must notify us about. We also reviewed feedback from other professionals who work with the service. We took all the information into account when we inspected the service and making the judgements in this report.

During our inspection we spoke with four people using the service, two care staff, the care co-ordinator, the administration assistant and the registered manager. We reviewed the care records for three people using the service, and other records relating to the management oversight of the service. These included three staff recruitment files, staff training and supervision records, policies and procedures, surveys and feedback from people who used the service and quality assurance audits.

Updated 10 May 2019

About the service: Selikem Care Options is a domiciliary care agency. It provides the regulated activity of personal care to older people living in the community in their own houses and flats.

At the time of the inspection, 20 people received personal care from Selikem Care Options.

People’s experience of using this service:

• The management good governance systems had been improved to ensure all aspects of the service delivery were continuously assessed and monitored.

• The recruitment practices had been improved to ensure appropriate checks were completed on staff employed to work at the service.

• People received safe care and they were protected against avoidable harm, abuse, neglect and discrimination.

• Specific risks to people’s safety were assessed and strategies were put in place to reduce the risks.

• Staff were deployed in sufficient numbers to continuously meet people’s needs.

• Where the provider took on the responsibility, people’s medicines were safely managed.

• Staff received training that enabled them to have the skills and knowledge to provide effective care.

• Staff received on-going support from the management team.

• People received appropriate support to maintain good nutrition and hydration.

• People were treated with kindness, compassion and respect.

• People and their relatives were involved in the assessment, care planning and on-going reviews of their care.

• Staff supported people to have maximum choice and control of their lives.

Rating at last inspection: Requires improvement, (the last report for Selikem Care Options was published on 15 December 2017).

At this inspection the rating had improved to Good.

Why we inspected: This was a planned comprehensive inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk