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Glastonbury Court Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 11 January 2020

About the service

Glastonbury Court is a registered care home providing personal and nursing care to up to 60 people. At the time of the inspection there were 55 people living in the home. Most of these people were older adults with needs associated with physical disability, dementia or long-term conditions.

Glastonbury Court is a dementia home and consists of three separate suites: Abbey (early stage residential dementia), Royal (advanced stage dementia) and Angel (nursing care dementia), each of which has separate adapted facilities.

People’s experience of using this service and what we found

People were provided with tailored care and support which promoted excellent outcomes for them in line with their specific needs and individual preferences. Feedback was complimentary about the caring nature and approach of the staff. It was evident that people were actively involved in their care arrangements and were consistently treated with dignity and respect in a way that truly valued them.

Significant emphasis was placed on supporting people with their hobbies and interests as well as providing stimulating and engaging activities which promoted people’s physical and emotional welfare and enriched their daily lives.

People's diverse needs were identified and met and their right to confidentiality protected. When the time came staff respected people’s wishes and provided them with exceptional, holistic and dignified end of life care.

The leadership of the service was outstanding. Robust quality assurance systems had sustained continual development and improvement in the home leading to positive outcomes for people.

The registered manager, supported by their senior management team, had established a person- centered culture amongst the staff team, that consistently delivered high quality care.

Staff and the management team were passionate and motivated about their roles and understood their responsibilities. They actively engaged and included people and their relatives in the ongoing design and delivery of their care and the wider issues within the home and their feedback was valued.

Glastonbury Court was at the heart of the local community. A commitment to ensuring the home was inclusive enabling people to lead meaningful lives was clearly evident. There were high levels of engagement with people, relatives and other professionals to continually develop the home and enhance people’s experiences of living there.

Strong community links had been maintained with different community groups regularly visiting the home and people accessing the local area through a wide range of meaningful activities that enhanced their wellbeing. This contributed towards people’s sense of purpose and belonging.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people were assessed and mitigated, which reduced the risks of avoidable harm. Staff received training in safeguarding and there were systems in place designed to reduce the risks of abuse happening. Where people required support with their medicines, this was done safely.

Recruitment systems were safe. The management team regularly reviewed staffing arrangements to ensure there were enough staff with the right skills and experience to care and support people. Infection control processes protected people from the risks of cross infection and the home was visibly clean throughout.

Since our last inspection, under the leadership of the registered manager Glastonbury Court had gone from strength to strength. People benefitted from a visibly person-centred culture that consistently delivered positive outcomes, reinforced by the provider’s principles, values and expectations of staff. This underpins the characteristics of an outstanding service.

Rating at last inspection

The last rating for th

Inspection areas

Safe

Good

Updated 11 January 2020

The service was safe.

Effective

Good

Updated 11 January 2020

The service was effective.

Caring

Good

Updated 11 January 2020

The service was caring.

Responsive

Outstanding

Updated 11 January 2020

The service exceptionally responsive

Well-led

Outstanding

Updated 11 January 2020

The service was exceptionally well-led.