During an assessment of Patient transport services
The assessment was carried out from 24 to 25 November 2025.
We carried out this assessment in line with our routine assessment priorities. We assessed 33 quality statements for the 5 key questions: safe, effective, caring, responsive and well-led.
This is the first assessment of the location, which was registered on 14 August 2025. At this assessment we rated the service as good.
The service mainly provided involuntary transport of people with mental health conditions. Staff treated people with kindness, compassion and dignity. People were treated as individuals and staff supported people to make decisions about their care. The service had systems and processes to deliver good care and keep people safe. Staff were skilled and understood their responsibilities to care for people who were in distress. Staff felt able to speak-up and raise concerns. The service had systems and processes to identify risks to people. Leaders and staff had a clear purpose of delivering care that was the least restrictive.