All inspections: Max Potential - Care Quality Commission

We visited Max Potential on 26 October 2012 and saw the premises were clean and tidy. We observed staff delivering care in an efficient and caring manner and treating people with respect and courtesy. We saw evidence that staff were suitably qualified to carry out their duties.

We looked at the building and saw that all safety measures, such as fire extinguishers and smoke alarms, were in place. The building was in a good state of repair and there was space for people with mobility problems to move around without difficulty.

We spoke with the manager of the service and looked at a sample of four care plans.These contained all the relevant information needed to deliver care. The information was individualised and reflected each person's needs. We observed that consent forms had been signed when appropriate.

We spoke with two people whose relatives receive the respite service. One person said that they had 'no complaints whatsoever' and described the staff as interacting really well with their relative. Another person said that the service was 'brilliant' and they went on to say 'I feel the manager is a friend'. Both people we spoke with felt their relatives had thrived with the care received at Max Potential.

We saw how complaints were dealt with by the service. These were followed up appropriately, but had not always been logged in a complaints file. We discussed this with the manager who agreed to keep a separate complaints file in the future.

On the day of our visit to this location there was one young man using the service. Due to his complex needs he was unable to verbalise with us and therefore could not tell us what the home was like. Therefore, we contacted the mother of this young adult by telephone, so that we could obtain her views about the level of care and support received by her son. She was extremely complimentary about the service provided and the staff working at Max Potential.

The young man looked happy in his surroundings and appeared quite comfortable in the presence of the manager and the staff member on duty, who took him out in the afternoon.

We have used comments received within this report under each outcome area assessed.

On the day of our visit to this location there was one young man using the service. Due to his complex needs he was unable to verbalise with us and therefore could not tell us what the home was like. Therefore, we contacted the mother of this young adult by telephone, so that we could obtain her views about the level of care and support received by her son. She was extremely complimentary about the service provided and the staff working at Max Potential.

The young man looked happy in his surroundings and appeared quite comfortable in the presence of the manager and the staff member on duty, who took him out in the afternoon.

We have used comments received within this report under each outcome area assessed.

Archived: Max Potential

All Inspections

26 October 2012

During a routine inspection

3 November 2011

During a routine inspection

3 November 2011

During a routine inspection