Practice Plus Group Hospital - Barlborough

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that care was person-centred and there was continuity. We checked that patients were listened to and provided with appropriate information. We check that there was equity in access and outcomes and that there was planning for the future.

At our last inspection we rated this key question as good. At this inspection the rating has remained good. This meant that patients were provided with appropriate information and listened to. There was planning for the future and equity in access and outcomes.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

We scored the service as 3. The evidence showed a good standard. The service made sure patients were at the centre of their care and treatment choices and they decided, in partnership with patients, how to respond to any relevant changes in people’s needs.

Staff within the service based patient care around individual needs and preferences. Staff empowered patients to make their own decisions about their care and treatment.

The service ensured patients were at the centre of their care and treatment, and staff adapted support in response to each person’s changing needs and preferences. Staff involved patients directly in conversations about their care. Staff were person-centred throughout the surgical consultation process, looking holistically at patients lives when discussing treatment options.

We scored the service as 3. The evidence showed a good standard. The service understood the diverse health and care needs of patients and their local communities, so care was joined-up, flexible and supported choice and continuity.

Please refer to the surgery section in the report for this location for the main details about this quality statement.

Staff in outpatients worked with others in the wider system and with local organisations to plan care when required. Staff contacted GPs where necessary if patients missed appointments or were not appropriate for surgery.

We scored the service as 3. The evidence showed a good standard. The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Please refer to the surgery section in the report for this location for the main details about this quality statement.

Patients received clear, accessible information to help them understand their care, treatment and surgery. During consultations the service provided patients with procedure specific information booklets, which explained what to expect before and after surgery. These supported patients to prepare for their admission, understand their recovery, and make informed decisions about their care.

We scored the service as 3. The evidence showed a good standard. Staff and leaders actively listened to information about patients who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Please refer to the surgery section in the report for this location for the main details about this quality statement.

Staff considered whether patients met the clear acceptance criteria for people undergoing surgery during the consultations process. All patients were assessed against established clinical and operational requirements prior to acceptance for treatment. This helped ensure decisions about access were based on individual need and safety and reduced the risk of inequitable decision making.