Background to this inspection
Updated
16 July 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
Before the inspection we reviewed the information, we had received about the service since the last inspection. We reviewed CQC notifications. Notifications describe events that happen in the service that the provider is legally required to tell us about.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager and four care staff.
We reviewed a range of records relating to the management of the service, including policies and procedures, safeguarding records, staff recruitment files, care records and audits.
We considered all this information to help us to make a judgement about the service.
After the inspection
After the inspection, we spoke with three people and the relatives of two people. Their comments have been incorporated into this report.
Updated
16 July 2021
About the service
Carepride Limited is a domiciliary care service providing personal care and support to people in their own homes. At the time of the inspection the service provided support to 41 people whose care was funded by a local authority and privately. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.
People’s experience of using this service and what we found
There had been significant improvements following the inspection of September 2019. The service had introduced a new call monitoring system and had made changes to the auditing systems that they used. We did not identify any shortfalls within people’s care records or in relation to audits. People confirmed they had not experienced any missed visits.
People told us they felt the care they received from the service was safe. Staff had a good understanding of safeguarding and were able to tell us how they would report a concern. Risks to people had been identified and as such, this helped staff keep people safe and free from harm.
Accidents and incidents were recorded within people's care records and had been investigated.
Staff had been recruited safely. People received the medicines they required from a staff team who were trained in medicines administration. Staff had a good awareness of infection control. They were able to tell us about the PPE they wore and how often this was changed. All staff had undertaken training in relation to COVID-19 and infection control.
People benefitted from a service that was well led. The provider, registered manager and senior staff maintained a focus on seeking to improve the service people received. Quality assurance systems were in place and based upon regular, scheduled audits which identified any action required to make improvements. This meant the quality of service people received was monitored on a regular basis and, where shortfalls were identified they were acted upon.
Rating at last inspection and update
The last rating for this service was Requires Improvement (published 05 December 2019). There were breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an inspection of this service on 26 and 30 September 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment.
We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service remains Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Carepride Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.