Archived: Langley Oaks

Updated 4 August 2025

Date of Assessment: 8th August 2025 to 2nd September 2025.

Langley Oaks Care Home is a care home providing accommodation, personal care and support to older people living with dementia, mental health needs and physical disabilities. The service specialises in supporting people living with dementia. At the time of this inspection there were 40 people using the service.

This service was last rated good in January 2018. In this inspection we have rated this provider as good, however it was found to require improvement to keep people safe. We found breaches of legal regulations related to safe care and treatment, good governance and staffing.

The provider worked effectively and used evidenced based approaches to support people to live healthier lives, and worked with other health services to improve outcomes.

People and their relatives felt they were well-supported, cared for and treated with dignity and respect. Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We found the home to have a safe, inclusive and welcoming environment.

We identified a theme relating to gaps in documentation and record keeping which meant we could not be assured they were maintaining accurate records to comply with their regulatory requirements to meet good governance standards. We have asked the provider for an action plan in response to the concerns found at this assessment..

Updated 4 August 2025

We spoke to 12 people who lived in the care home. People were positive about the quality of their care. They told us they liked living at the home, and staff were kind and caring. We spoke to 14 relatives of people who lived at the home. Some relatives felt the activities were not always inclusive, especially for those who did not like to engage in group activities, and access to the community and trips outside the home no longer happened. Some relatives felt that activities were not always dementia friendly and that not all cultural needs, such as meals and different religions, were always met

Some relatives told us they had seen their relatives care plan; however, others reported they had not been involved in or seen a care plan.

People and their relative’s felt staff were friendly and caring. A relative told us “I want to extend my thanks to all the staff, they do a wonderful job.” Another relative told us, “I’m totally happy with the care, I can visit whenever I want, and everything is clean and well run in the home.” Relatives told us people received good care, and they could raise any issues with staff and managers. While the people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards.