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Archived: St Martins Road

Reports


Inspection carried out on 18 May 2012

During a routine inspection

We met with the two people who were living at the home. Neither person used verbal communication; we saw how staff interacted with people and observed activities in order to gain an insight into people�s experiences.

Staff members were friendly and informal, whilst treating people with respect. People were encouraged by staff to communicate their needs and to make choices. One person for example used a system of pictures and symbols when choosing between different activities.

People received support to maintain contact with their relatives and with the local community. They visited a nearby shopping centre and one person attended college courses. We were told how people�s diverse cultural needs were being met; this included, for example, visits to specialist food shops and to a hairdresser in another part of the city.

People�s independence was being promoted. Staff were aware of people's preferred routines and the order in which they liked things to be done.