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Inspection Summary


Overall summary & rating

Outstanding

Updated 22 April 2020

About the service

Godswell Park is a residential care home providing personal and nursing care to 36 people aged 65 and over at the time of the inspection. The service can support up to 48 people.

People’s experience of using this service and what we found

People continued to receive outstanding care from consistent knowledgeable staff that exceeded their expectations. The service continued to embraced technology to promote people's freedom and minimise risks. The provider had maintained an excellent overview of risk and safety to inform action and business plans. They had sustained the services of an independent health and safety consultancy to ensure they were compliant with all current health and safety law.

The service had maintained exceptional staffing levels that met people’s needs and kept them safe. There was a significantly high ratio of staff and very low turnover which helped ensure staff had an excellent understanding of people's needs and personalities. The service never used agency staff. The service had an exceptional and inclusive approach to promoting the safety of its staff and was seen as a good place to work by staff and external organisations.

The provider continued to go above and beyond to explore innovation and ensure excellent infection control measures were in place. For example, the provider had maintained their state-of-the-art air purifier system which delivered pressurised and filtered air to each floor. This allowed constant air flow in and out of the building therefore reducing the risk of allergens such as dust and pollen. We saw the environment was very clean and smelt fresh. The service also sustained their ozone laundry delivery system which ensured people’s washing was completely infection free.

The service had sustained a genuinely open culture in which all safety concerns raised were highly valued as integral to learning and improvement. Safety alerts, results of investigations and analysis of events were communicated at staff meetings. Opportunities to learn from external safety events were identified.

The provider had gone to extra lengths to continuously assess and review people’s care provision when they first came in. They had introduced a ‘new resident welcome pack’ which allowed instant ongoing review of care from the person’s perspective and identified any lessons to be learnt.

People remained very well cared for by highly skilled staff who had an in-depth understanding how to support people with different needs. Since the last inspection, people using the service and their families had been supported to take part in the recruitment of staff and volunteers and had an influence on the outcome. Meal times at Godswell Park were considered social events and people continued to experience an outstanding dining experience. The service maintained a strong emphasis on the importance of eating and drinking well. People continued to benefit from the extensive, attractively landscaped grounds with a huge variety of plants and flowers. People experienced positive outcomes regarding their health and wellbeing. The home had excellent systems and processes for referring people to external services. These were applied consistently and had a clear strategy to maintain continuity of care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain good health and to meet their nutritional needs.

People continued to receive outstanding care from highly motivated staff. Godswell Park had a strong and visible person-centred culture which ensured that staff in all roles were highly motivated and offered outstanding care and support that was exceptionally compassionate and kind. The home’s philosophy of high-quality care made care and compassion every staff member’s business.

Resp

Inspection areas

Safe

Outstanding

Updated 22 April 2020

The service was exceptionally safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 22 April 2020

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 22 April 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 22 April 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 22 April 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.