• Doctor
  • GP practice

Bolton Medical Centre

Overall: Good read more about inspection ratings

21 Rupert Street, Bolton, Lancashire, BL3 6PY (01204) 463900

Provided and run by:
SSP Health Primary Care Limited

Important: The provider of this service has requested a review of one or more of the ratings.

All Inspections

14 January 2020

During an annual regulatory review

We reviewed the information available to us about Bolton Medical Centre on 14 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 May 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bolton Medical Centre on 9 May 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

We saw one area of outstanding practice:

Patients from Bolton Medical Centre have free access to an on-site gymnasium set up and run by the provider SSP Health Primary Care Limited. The gym is open Monday to Saturday with one evening session. We saw evidence that for patients utilising the facility there health and well-being had improved.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice