The Care Quality Commission
  • Doctor
  • GP practice

Newton Practice

Overall: Good read more about inspection ratings

1 Belvedere Road, Newton Le Willows, Merseyside, WA12 0JJ (01744) 411329

Provided and run by:
SSP Health GPMS Ltd

All Inspections

During an assessment under our new approach

Date of Assessment: 13 August 2026. Newton Practice is a GP practice delivering services to approximately 10,300 people under a contract held with NHS England. The service is located at 1 Belvedere Road, Newton Le Willows WA12 0JJ. According to the latest available data, the ethnic make-up of the service area is approximately 96% White, 1.7% Asian, 1.5% Mixed, 0.4% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The premises and facilities were clean and well maintained. The provider assessed and managed the risk of infection well and took steps to control the risk of it spreading. There was a good level of staffing with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness and respected their privacy and dignity. The system for booking appointments was responsive to people’s needs and people could access care, treatment and support when they needed it. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles and staff understood their individual roles and responsibilities. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. Leaders and staff had a shared vision and culture based on listening, learning and continuous improvement. Clear and effective processes were in place to govern the service and ensure good quality standards were met.

24/10/2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newton Medical Centre on 24 October 2017. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Significant events had been investigated and action had been taken as a result of the learning from events.

  • Systems were in place to deal with medical emergencies and staff were trained in basic life support.

  • There were systems in place to reduce risks to patient safety. For example, infection control practices were carried out appropriately and there were regular checks on the environment and on equipment used.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.

  • Feedback from patients about the care and treatment they received from clinicians was positive. Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment.

  • Data showed that outcomes for patients at this practice were similar to outcomes for patients locally and nationally.

  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they found it easy to make an appointment and there was good continuity of care. The appointments system was flexible to accommodate the needs of patients.

  • The practice had good facilities, including disabled access. It was well equipped to treat patients and meet their needs.

  • Information about services and how to complain was available. Complaints had been investigated and responded to in a timely manner.

  • There was a clear leadership and staff structure and staff understood their roles and responsibilities.

  • The practice had a clear vision to provide a safe and high quality service.

  • The practice provided a range of enhanced services to meet the needs of the local population.

  • The practice sought patient views about improvements that could be made to the service. This included the practice having and consulting with a patient participation group (PPG).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice