Ashton Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it. Patients could access the practice through a range of ways, including online requests and telephone and attending in person. Patients we spoke with on the day told us they could always get an appointment when they needed to.

The service performed in line the national average in the results of the 2026 National GP Patient Survey in relation to access. For example, 68% of respondents to the survey described their overall experience of contacting this service as being good, compared to a national average of 77%.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services.

The practice identified patients who may need additional support and made reasonable adjustments to meet their needs. This included support for patients with dementia, learning disabilities, sensory impairments and language barriers. The practice had introduced changes to improve attendance at learning disability annual health checks by combining appointments and offering proactive support from a learning disability champion.

Registers were maintained for specific patient groups, including patients receiving end-of-life care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.