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Inspection Summary


Overall summary & rating

Good

Updated 4 February 2019

This service is rated as Good overall. (Previous inspection 8 December 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The GP Support Team on 27 November 2018 as part of our inspection programme.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. The service monitored care and treatment through peer sampling of patient records using the Clinical Guardian audit tool.
  • Patient feedback indicated that staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The incorporation of nationally recognised assessment tools into triage and assessment ensured patients were appropriately prioritised according to individual needs and that only appropriate patients were accepted into the service
  • Staff felt well supported by management in an open and transparent culture.
  • There was a focus on continuous learning and improvement at all levels of the organisation. Patient pathways developed in conjunction with secondary care were designed to optimise patient outcomes in a timely manner.

The areas where the provider should:

  • Review systems to gain evidence, of impact from clinical audit and assurance that the processing of urgent referrals is effective.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 4 February 2019

Effective

Good

Updated 4 February 2019

Caring

Good

Updated 4 February 2019

Responsive

Good

Updated 4 February 2019

Well-led

Good

Updated 4 February 2019