We carried out a review of the data available to us about Home Instead Senior Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Senior Care, you can give feedback on this service.
Home Instead Senior Care is a domiciliary care agency providing personal care to 29 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was exceptional in placing people at the heart of the service with a strong sense of person-centred care. People consistently told us how they were treated with compassion and respect.
Staff across the service often went the extra mile to ensure that people were supported to live their best lives.
Staff did not view disability and care needs as a limiter to what people could achieve. People told us and we observed many examples of innovative practice that increased people’s independence. People were supported to take positive risks to achieve their goals.
The service had excellent links to health and social care professionals to ensure that people’s health and wellbeing was supported
Staff were skilled and knowledgeable, they provide flexible care in line with people’s wishes. Staff had training which enabled them to provide great care. The management team had a robust recruitment and selection process which involved matching peoples and staff interests.
People and relatives told us that all levels of staffing, from manager, administration staff and care staff were extremely caring and compassionate.
People designed their care with staff and this meant that care provided was exceptionally person centred.
The registered manager and management team worked hard to ensure that people received an outstanding service. Care staff were encouraged, supported and inspired to provide a truly person-centred service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 17 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service provides care to people in their own homes. At the time of the inspection they were providing support to people, five of which received the regulated activity of personal care. The people using the service had a range of needs, including physical disabilities and needs related to aging, including those associated with living with dementia.
The service had a registered manager. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health & Social Care Act and associated regulations about how the service is run. The providers also had hands on managerial approach and worked from the main office alongside the registered manager.
Without exception, the feedback we received from people who used the service and their relatives was excellent. They expressed a high level of confidence in the management and individual staff to provide safe and compassionate care that met their needs in the way they liked to be supported.
Staff demonstrated a clear commitment to protecting people from possible harm, and were knowledgeable about how they should do this. Systems were in place to identify and minimise any risks to people.
Staff were well trained and had a very good understanding of people’s care needs. The registered manager and the providers offered high level support to staff, ensuring they were familiar with people’s needs, and had the skills and knowledge to meet them before they started to provide support. Each person was supported by a consistent team of staff to ensure that they received care from staff who knew them and that they felt safe with.
The provider demonstrated a compassionate and person centred approach to care and people told us they enjoyed positive relationships with staff that were friendly and respectful. They confirmed staff took care to protect their dignity and privacy.
The service provided to people was based on their individual needs and was flexible to accommodate any changes that were required. People felt able to express their views and the provider sought feedback from people to support continuous improvements to the service.
There were effective processes in place to monitor the quality of the care provided to people
who used the service. The provider demonstrated strong values based on high quality person centred care, and this was reflected by the staff who were proud to work for the service and were clearly motivated to do their jobs well.