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Holly Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 21 November 2019

About the service

Holly Lodge is a residential care home, based across two adjacent houses, supporting up to 19 people. The service was registered to support people who have a mental health condition.

People’s experience of using this service

We received positive views from people about the support provided. Care and support was tailored to each person's needs and preferences. People were supported to remain independent and access to activities within the local community was promoted and supported.

People were fully involved in developing and updating their planned care and risk management plans. Staff knew people’s likes and dislikes well and people felt happy with the support they received.

People’s communication needs were known and met. Recruitment checks were in place to ensure staff were suitable to work at the service. Staff had received regular ongoing training and support to enable them to carry out their role. Staff were skilled to meet the needs of people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People received their medicines on time and their health was well managed. Staff had positive links with health care professionals which promoted people’s wellbeing.

Relatives and staff told us the registered manager and management team were approachable. All feedback was used to make continuous improvements to the service. The provider had systems in place to safeguard people from abuse. Staff demonstrated a clear awareness of safety and how to minimise risks to the people who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 November 2019

The service was well-led.

Details are in our well-led findings below.