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Holly Lodge Residential Home Good

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 20 October 2012
Inspection Report published 20 October 2012 PDF


Inspection carried out on 20 September 2012

During a routine inspection

People using the service told us that dignity and independence were promoted by staff. They told us that individual activities were organised after discussion with their key worker. One person discussed the newsletter that they published and said that the manager was supportive of their efforts.

People had been assessed in order that they accessed the local community safely, and people were seen coming and going throughout our visit. People also told us that they were able to join in with mandatory staff training such as fire training and infection control. The manager encouraged their involvement as it helped to develop their independence skills. People told us that the manager was good at his job and they could talk to him if they wanted or needed to.

Staff told us that each person had a care plan and the individual concerned had been involved in its development.

Staff were clear as to their responsibilities if someone alleged abuse was taking place.

They told us that they received regular supervision from the manager and an annual appraisal. They said that he operated an �open door� policy, and staff and people using the service were seen approaching him with regularity and ease.

The environment was seen to be in need of refurbishment in some areas of the buildings and whilst there was no evidence of any risk to people the premises did not promote the wellbeing of the people living at the home.