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Inspection Summary


Overall summary & rating

Good

Updated 6 October 2017

The inspection of Foxglove Care Limited took place on 24 and 29 August 2017 and was unannounced. At the last inspection in July 2015 the service met all of the regulations we assessed under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At that inspection the service was rated ‘Good’.

At this inspection the service remained ‘Good’.

Foxglove Care Limited at 96-98 Church Street, Sutton is a typical farm house style building in a residential area to the north of Kingston-Upon-Hull and is owned by Foxglove Care Limited. It is registered to provide accommodation for up to three people who may have a learning disability or autistic spectrum disorder. It has three bedrooms, a lounge, a dining area and a kitchen. The service is located close to local shops and amenities and there is easy access to public transport. At the time of this inspection there were three people using the service.

The provider is required to have a registered manager in post. On the day of the inspection there was a registered manager. However, they had been absent for a period of time and so the service was being managed by an acting manager, but this was soon to be resolved. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm because there were systems in place, staff were trained in and understood their responsibilities for managing safeguarding concerns. Risks were reduced so that people avoided harm.

The premises were safely maintained. Staffing numbers were sufficient to meet people’s needs. Safe recruitment systems ensured staff were suitable to support people. The management of medicines was safe.

Staff were qualified and competent. They were regularly supervised and their personal performance was checked at an annual appraisal. Communication was effective.

People’s mental capacity was appropriately assessed and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported with nutrition and hydration to maintain their health and wellbeing. The premises were suitably designed and furnished for providing care and support to people with a learning disability.

People were compassionately cared for by kind staff that knew about people’s needs and preferences. Relatives were fully involved in their family member's care and people were asked for their consent before staff undertook support tasks. People’s wellbeing, privacy, dignity and independence were respected.

Person-centred care plans reflected people’s needs and were regularly reviewed. Pastimes and activities were encouraged and people developed their living skills with support from staff. People had very good family connections and support networks. An effective complaint system was used and complaints were investigated without bias. People and their friends and relatives were encouraged to maintain relationships of their choosing.

The service was well-led and people had the benefit of a friendly culture and a positive management style. Systems were in place for checking the quality of the service. People made their views known through their own methods of communication. People’s privacy and confidentiality were maintained as records were held securely in the premises.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 6 October 2017

The service remains Good.

Effective

Good

Updated 6 October 2017

The service remains Good.

Caring

Good

Updated 6 October 2017

The service remains Good.

Responsive

Good

Updated 6 October 2017

The service remains Good.

Well-led

Good

Updated 6 October 2017

The service remains Good.