The Care Quality Commission

Archived: Penn Hill Dental Practice

15 Penn Hill Avenue, Parkstone, Poole, Dorset, BH14 9LU

Provided and run by:
Dr. Michael Chanoch

Important: This service is now registered at a different address - see new profile

All Inspections

22 February 2012

During a routine inspection

We were able to speak with three people using the services of the practice during our inspection visit on 22 February 2012. We spoke with one person after they had received treatment. We spoke with another person both before and after they received treatment. The third person agreed to let us observe what happened during their first visit, examination and consultation with the dentist.

People described the dentist as very thorough, calming and reassuring. One person who told us they were very nervous described the dentist as brilliant following their treatment.

The people who received treatment told us they felt they were fully involved in decisions about their treatments. They said the reason they needed it was clearly explained to them using X-rays and a camera. They told us that alternative treatments were discussed with them and they received written plans with details of their treatment and its costs. They said that they were asked about their medical histories and were given advice about oral health and hygiene.

All the people we spoke with told us that making appointments was easy. They were complimentary about the staff working in the practice and said they felt they were treated with respect.