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Woodland Court Residential Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 January 2020

About the service

The Woodland Court Residential Home provides accommodation and personal care for up to 30 people, some of whom may be living with dementia or have a physical disability. Accommodation is arranged over three floors with lift access to all floors. At the time of our inspection 28 people lived at the home.

People’s experience of using this service and what we found

People were safe and supported to have maximum choice and control of their lives. Risks to people were mostly recorded in their care plans and staff demonstrated they had a good knowledge of people. Safe recruitment procedures were mostly followed, and people received their medicines safely.

The home had a consistent staff team who understood the needs of people well. We saw staff mostly upheld and promoted people's rights relating to equality and diversity and safe recruitment procedures were mostly followed. People and their relatives were positive about the quality of care and support people received. Staff identified what was important to people and endeavoured to provide meaningful experiences for people.

The service was well-led by a management team whose passion and drive to deliver a good service, leading by example, was evident. People and their relatives spoke positively about the registered manager. The registered manager carried out numerous audits to ensure the service was effective. However, we did find that audits had not always recorded when actions had been completed.

Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We saw evidence of people's and their relative's involvement in care assessments. People and their relatives were very positive about the food. People were encouraged to maintain a healthy, balanced diet, based on their individual needs.

People experienced care that was personalised. The home provided a range of activities enabling people to live fulfilled lives with a strong focus on social inclusion. The registered manager was proactive in ensuring they had a visible presence within the home and operated an open-door policy ensuring that any low-level concerns were dealt with promptly preventing escalation.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 16 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 January 2020

The service was well-led.

Details are in our well-Led findings below.