St Michaels Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff to be kind and caring and person-centred. One person told us, “The staff treat us lovely. I couldn’t be anywhere better. They are very kind and friendly. Nothing is too much trouble for them.” One relative said, “The carers are brilliant; they really do care. They said I could come and have my lunch in my husband’s room. That is a touch of normality for both of us.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to go out in the community, the home carried out a weekly trip on a minibus to various places. People told us they enjoyed this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. There was a range of activities available for people, we observed the activities co-ordinator to be enthusiastic and engaging. One relative said, “There is a new activities lady, she has engaged everyone and encourages all residents to join in.” One person told us “I try to do most things for myself, but they will come and help you if you need it. I appreciate that they don’t just take over, you can do as much for yourself as you can.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One person said, “I needed my name tag putting in some new clothes and the laundry lady took it and sorted it for me. They will always help you”, another person said this morning, “I asked for my bed linen to be changed, and it was done quickly.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. There was an established management team at the time of our site visit. Staff told us “I always see the managers. The registered manager is always going around and checking the rooms. I feel free to speak with her and the deputy manager and feel I am free to speak up.”