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Aspen Live In Care Services Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

About the service

Aspen Live in Care support people to live independently within the comfort of their own homes. Staff live in with the person they care for providing personal care. The service was supporting 15 people at the time of this inspection.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, documentation did not always reflect the good practice.

We have made a recommendation that the provider review their systems in monitoring and recording incidents, to ensure action is taken promptly and lessons can be learned and shared.

People were supported by staff who had completed a comprehensive induction and had access to regular training and knowledge updates.

Systems and processes were in place to keep people safe. People felt comfortable and trusted the staff that lived in their home. Staff were aware of their responsibilities to report any concerns.

People only had positive praise for the staff that supported them. Staff genuinely cared about the impact their role had to people’s lives and mutually respectful relationships had grown. The service valued and respected people’s individual beliefs and endeavoured to support them in the way they wanted to be supported.

The management were passionate about providing good end of life care to people and supporting their families at this difficult time. People had a clear plan in place of how they wished to be cared for and what was important to them.

People and their relatives could not speak highly enough of the management and the way the service was run. Communication in the service was good and people and staff felt listened to and valued.

Whilst people had been fully supported in practice the management had not submitted expected death notifications. The registered manager told us these would be sent without further delay.

Quality monitoring was undertaken, and people received regular visits to check all was well. The management team were committed to ensuring people received a positive experience when using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 19 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 December 2019

The service was well-led.

Details are in our well-Led findings below.