Archived: Humphrey House

Updated 15 March 2019

Humphrey House is the registered location for the One Recovery Bury service. The service is a community based substance misuse service.

The service is funded to provide support and treatment to adults in Bury and the surrounding areas.

The service was registered with CQC in November 2016.

The service is registered for the regulated activity of treatment of disease, disorder and injury.

There is a registered manager in post.

The service was last inspected in November 2017. The service was not rated at the 2017 inspection as CQC did not rate independent standalone substance misuse services at that time.

Updated 15 March 2019

We rated Humphrey House as good because:

• The service was providing person-centred, recovery focused care to clients.
• Staff completed comprehensive assessments on clients. Client records contained individualised and up to date treatment plans. Clients were offered choices in respect of their treatment and their views were recorded in records.
• Clients gave very positive feedback about the service they received and praised the support staff gave them.
• The service offered good support and guidance to carers.
• The service provision was adapted and reviewed to meet the needs of clients.
• Managers could implement changes and innovation to improve the service and what could be offered to clients. Managers felt empowered by the organisation to identify, trial and develop new ways of working to improve the service offer to clients.
• Staff reported positive working relationships as a team and with managers. Staff felt supported by managers.

Updated 15 March 2019