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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 27 March 2019

About the service:

PBL Care Limited is a domiciliary care service that provides personal care to people in their own homes. Not everyone using PBL Care Limited receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, 35 people were using the service.

People’s experience of using this service:

• People were protected from harm and abuse by staff who received training and ongoing support from management to help them work safety.

• People received a consistent and reliable service, provided by staff they were familiar with.

• People had any support needed from staff to take their medicines safely.

• The provider took steps to protect people, staff and others from the risk of infections.

• The provider sought to learn from any accidents or incidents involving people or the staff supporting them.

• New staff received an effective induction to help them settle into their new roles.

• People’s needs and wishes were assessed before their care started and kept under regular review.

• The provider worked with community health and social care professionals to ensure positive outcomes for people.

• Staff sought people’s permission before carrying out their day-to-day care.

• Staff approached their work in a kind and compassionate manner, and treated people with dignity and respect.

• People’s care and support was tailored to their individual needs and requirements.

• People and their relatives felt confident about raising any concerns or complaints with the provider.

• The provider promoted a positive and inclusive culture within the service, based upon open communication with others.

• Staff felt valued and well-supported by an approachable management team.

• The provider had effective systems and processes in place to monitor and improve the quality and safety of people’s care.

We found the service met the requirements for ‘Good’ in all areas. For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At the last comprehensive inspection, the service was rated Requires improvement (inspection published on 15 March 2018). At this inspection, the overall rating of the service was Good.

Why we inspected:

This was a planned inspection based on the service’s previous rating.

Inspection areas



Updated 27 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 27 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 27 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 27 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 27 March 2019

The service was well-led.

Details are in our Well-led findings below.