Background to this inspection
Updated
19 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by one Inspector and an Assistant Inspector.
Service and service type
This service provides care and support to five people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a Manager Registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or Registered Manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection-
We spoke with two care staff, the Registered Manager, the Nominated Individual and a visiting professional. We reviewed a range of documents and records including the care records for two people, two medicine records and three staff files and training records. We also looked at records that related to the management and quality assurance of the service.
After the inspection
We spoke with two relatives about their experience of the care provided and one member of staff.
Updated
19 December 2019
Kelso Care Consortium Ltd provides personal care to people within supported living flats.
The service provides support for people with learning disabilities or autism. At the time of the inspection there were five people using the service who received a regulated activity, such as personal care.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
Relatives felt that their loved ones were safe. Staff knew how to escalate issues and concerns and were aware of potential risks when providing support. People received their medicines appropriately, as required. Staff used correct equipment, such as gloves and aprons when assisting people. Accidents and incidents were managed appropriately.
Staff received an effective induction and an appraisal. Staff had received training and felt able to support people confidently. People felt that staff supported their individual needs and requirements. People received food and drinks as required and attended any medical appointments. People were supported in the least restrictive way possible and in their best interests.
Staff were kind and caring towards people. People were given choices and were able to make their own decisions as far as possible. Staff supported people to be independent and ensured that people’s privacy and dignity was maintained.
Relatives felt involved in the development of care plans. Care plans provided staff with information about people’s needs and preferences and how they would like these to be met. A complaints procedure was in place and relatives knew how to raise concerns and felt confident these would be addressed.
Relatives and staff thought the service was managed well. The Registered Manager was described positively in the way they managed the service. Systems were in place to monitor the delivery of the service.
The service applied the principles and values of Registering the Right Support and other best practice guidance.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk