The Care Quality Commission
  • Doctor
  • Independent doctor

Sloane Medical Practice

Overall: Good read more about inspection ratings

82 Sloane Street, London, SW1X 9PA

Provided and run by:
Sloane Medical Practice Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sloane Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sloane Medical Practice, you can give feedback on this service.

20 September 2019

During a routine inspection

This service is rated as Good overall. (Previous inspection August 2018 – Unrated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Sloane Medical Practice. CQC inspected the service on 13 August 2018 and asked the provider to make improvements regarding breaches of Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment. We checked these areas as part of this comprehensive inspection and found this had been resolved.

Sloane Medical Practice is an independent health service based in the Royal Borough of Kensington and Chelsea that provides patient consultations, treatment and referrals for adults and children. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Some services provided at Sloane Medical Practice to patients under arrangements made by their employer, and a nutrition and dietary based slimming programme are exempt by law from CQC regulation and therefore did not fall into the scope of our inspection.

Dr Sabrina Pao is the registered manager and one of the two GP business partners. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Feedback gathered from patients through CQC patient comment cards showed patients found the service accessible and were satisfied with their care and treated with dignity and respect.

Our key findings were :

  • Patients were safeguarded from abuse and appropriate safety arrangements were in place. However, systems to ensure recording of safety alert follow up and verification of patient identity needed to be reviewed and improved.
  • Systems were in place to protect people from avoidable harm.
  • When mistakes occurred, lessons were learned, and action was taken to minimise the potential for reoccurrence. Staff understood their responsibilities under the duty of candour.
  • The service had arrangements in place to respond to medical emergencies.
  • The service implemented clinical governance systems and had put processes in place to ensure the quality of GPs and non-clinical service provision.
  • Staff we interviewed were aware of current evidence-based guidance. Staff were qualified and had the skills and experience to deliver effective care and treatment.
  • The service’s patient survey information and patient feedback we received indicated that patients were very satisfied with the service they received.
  • Information about services and how to complain was available, lessons were learned, and improvements made in response to complaints and patient survey results.
  • There was a clear leadership structure and staff felt supported by management and worked well together as a team.
  • There was a clear vision to provide a personalised, high quality service.

The areas where the provider should make improvements are:

  • Review and improve systems to verify patient’s identity, including to assure that an adult accompanying a child had parental authority are effective and embedded.
  • Review and improve the system of recording safety alert follow ups.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

13 August 2018

During a routine inspection

We carried out an announced comprehensive inspection on 13 August 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was not providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Sloane Medical Practice is an independent health service based in the Royal Borough of Kensington and Chelsea that provides patient consultations, treatment and referrals for adults and children. Dr Sabrina Pao is the registered manager and one of the two GP business partners. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Patients were safeguarded from abuse but there were gaps in safety arrangements such as infection control and staff fire safety training.
  • Systems were in place to protect people from avoidable harm. When mistakes occurred, lessons were learned, and action was taken to minimise the potential for reoccurrence. Staff understood their responsibilities under the duty of candour.
  • The service had arrangements in place to respond to medical emergencies.
  • The service implemented clinical governance systems and had put processes in place to ensure the quality of GPs and non-clinical service provision.
  • Staff we interviewed were aware of current evidence-based guidance. Staff were qualified and had the skills and experience to deliver effective care and treatment.
  • The service’s patient survey information and patient feedback we received indicated that patients were very satisfied with the service they received.
  • Information about services and how to complain was available, lessons were learned, and improvements made in response to complaints and patient survey results.
  • There was a clear leadership structure and staff felt supported by management and worked well together as a team.
  • There was a clear vision to provide a personalised, high quality service.

We identified regulations that were not being met and the provider must:

  • Ensure care and treatment is provided in a safe way to patients.

You can see full details of the regulations not being met at the end of this report.

There were areas where the provider could make improvements and should:

  • Continue to review and improve Controlled Drugs prescribing.
  • Review and improve systems for searching patient’s information.
  • Review and improve systems to ensure good governance in accordance with the fundamental standards of care, such as checking for gaps or weaknesses in existing systems and processes.

26 November 2012

During a routine inspection

We were unable to talk to any people who use the service on this inspection but we saw a small feedback sample where people were positive about their experience of the practice and their involvement in their care and treatment.

People got information about the service on the website, in the practice and provided at their appointments.

People had individual care and treatment plans and had their health needs and risks assessed and treated. Care and treatment was reviewed by the doctors. There were arrangements in place to keep people safe in the event of a medical emergency.

Children and vulnerable adults were kept safe through clear safeguarding policies and procedures and staff trained to know what to do if they had a concern.

Staff were kept up to date in core areas of practice, had annual appraisals and met together to review care and service issues.