• Doctor
  • GP practice

Richmond Medical Centre

Overall: Good read more about inspection ratings

179 Richmond Road, Solihull, West Midlands, B92 7SA (0121) 743 2159

Provided and run by:
Dr Vasiliki Matiopoulou

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Richmond Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Richmond Medical Centre, you can give feedback on this service.

11 October 2019

During an annual regulatory review

We reviewed the information available to us about Richmond Medical Centre on 11 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

1 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Richmond Medical Centre in Solihull on 1 December 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. The practice had identified, recorded and analysed significant events in order to identify areas of learning and improvement and so mitigate the risk of further occurrence.
  • There were arrangements to safeguard children and vulnerable adults from abuse, and local requirements and policies were accessible to all staff.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs. The practice offered a community service known as Care Navigator to help older people maintain their independence.
  • Clinical audits were carried out to demonstrate quality improvement and to improve patient care and treatment.
  • The practice had been through a period of change with the complete renovation of the premises during 2016. Patients told us that services had been continuous during this period and staff had worked very hard to accommodate patients.
  • The practice worked closely with other organisations in planning how services were provided to ensure that they meet patients’ needs. For example, a consultant led clinic was held twice a week for patients receiving chemotherapy.
  • Staff worked with multidisciplinary teams to understand and meet the range and complexity of patients’ needs. We saw evidence that multidisciplinary team meetings took place every month. Staff spoke positively about the team and about working at the practice
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour.

There were also areas of practice where the provider should make improvements:

  • Update staff on key policies to ensure a clear understanding of the practice procedures.
  • Review current processes for the identification and recording of carers.
  • Consider the systems in place to record staff appraisals and development plans so that they can be referred to and reviewed as necessary.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice