You are here

Reign Supreme Care Services Ltd Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 14 May 2019

About the service:

The office of the service is in central Leicester.

The service provides personal care to people living in their own homes who need support in living their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

Risk assessments were not comprehensively in place to protect people from risks to their health and welfare.

Staff recruitment checks were not fully in place to protect people from receiving personal care from unsuitable staff.

Relatives of people receiving a service told us they thought the service provided safe personal care.

Staff had been trained in safeguarding (protecting people from abuse). A staff member understood their responsibilities to safeguard people and to contact relevant agencies if needed.

The registered manager was aware that certain incidents, if they occurred, needed to be reported to us, as legally required.

Staff had largely received training to ensure they had skills and knowledge to meet people's needs, and further training was to be provided on people’s health conditions.

The staff member understood their responsibilities under the Mental Capacity Act 2005 (MCA) to allow, as much as possible, people to have effective choices about how they lived their lives. Staff were aware to ask people's consent when they provided personal care. Capacity assessments had not been in place to determine how best to support people who did not have capacity to decide aspects of their lifestyles.

Relatives told us that staff were caring, kind and friendly. They said they and their family members had been involved in making decisions about how and what personal care was needed to meet any identified needs.

Care plans were personalised with important information about people’s likes and dislikes and personal history. This helped to ensure that people’s needs were fully met.

Relatives were confident that any concerns they had would be properly followed up. They were satisfied with how the service was run. A staff member said they had been fully supported in their work by the registered manager.

Some audits to measure the quality of the service had been undertaken but others had not identified whether people were provided with a safe service.

Staff worked in partnership with relatives so that people got the support they required from other agencies.

Questionnaires had been supplied to people for their views of the service though not to staff, external professionals and relatives.

Rating at last inspection:

The service could not be rated at the last inspection as thaw service did not supply enough personal care to people. Our last report was published for the inspection of October 2018.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 14 May 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 14 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 14 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 14 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 14 May 2019

The service was not always well-led.

Details are in our Well-Led findings below.