Lavender Lodge Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

At our last inspection the provider was in breach of the legal regulation in relation to person centred care. At this inspection improvements had been made, and the provider was no longer in breach of this regulation.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

During our inspection we found pureed meals to be blended altogether, rather than presented in a visually appealing manner. However, the provider assured us that moulds were available for pureed meals.

Overall, people received person centred care. People and those important to them were now actively involved in planning their care and support. This was reflected in people’s care records, and through feedback received. We observed staff provide person centred care and promoting choice when supporting people. For example, at mealtimes people were shown meals on offer on the plate to help them choose what they wanted. People told us they were supported to spend their time how they wanted.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

At our last inspection we found the provider had inadequate provisions in place to support people who did not speak, or understand, English. At this inspection the provider supplied information in formats that were tailored to individual needs. For example, appropriate and relevant pictorial aids were in place to support staff and people to communicate in their own language. Care plans had common phrases with pronunciations for staff to use when supporting people. The provider had policies and procedures in place to ensure they were complying with the accessible information standard. This included access to a translation service if required.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Since our last inspection, the provider actively sought feedback from people and relatives who used the service. This was carried out via surveys and face to face meetings. Relatives fed back there had been improved communication with the service and felt well informed on changes. People, relatives and staff all confirmed they had been updated following our last inspection where we had asked the provider to make improvements. A newsletter had been reintroduced which provided updates on the service. This showed the provider had included people, relatives and staff in measuring the impact of any changes made since our last inspection.

All people and relatives we spoke with, felt able to raise concerns if needed and felt they would be listened to.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Since our last inspection, improvements had been made and people were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

End of life care plans had been reviewed to include sufficient details, and reflected people’s wishes for how they wanted to be cared for at the end of their lives, including religious considerations.

Staff had now received end of life training.