Lavender Lodge Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We observed patient and positive interactions between staff and people. Staff responded to people who were upset with genuine warmth and kindness, for example we observed staff sit and talk to people about their families. We saw staff dancing and laughing with service users and encourage a lively and friendly atmosphere. One person told us, “The staff are brilliant overall. I get on with them all.”

Care records were written respectfully and prompted staff to promote people’s privacy and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care records showed people’s diverse and unique needs had been assessed. This included religious needs. Staff knew people’s likes and dislikes, and we observed staff ask people how they wanted to be supported.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being.

People were supported to spend their day how they liked, and had access to a range of activities. For example, during our inspection a range of activities were taking place which proved to be popular. This included entertainment from an external music therapist, artwork and television. We saw evidence of people being supported to celebrate cultural events, such as Easter and Victory in Europe day. One person told us, “I don’t get bored, I like to listen to music and watch TV.” Another said, “The home has provided me with crayons to complete artwork which is my hobby.” People were supported to maintain relationships with those important to them and relatives could visit whenever they wanted.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.